Refund Policy

Digital Products

VelocityVault provides digital products and services. Once an account, credits, or other digital content has been delivered, the order is considered complete.

Refund Eligibility

Refunds may be considered only if:

• You were charged more than once for the same order.
• We are unable to deliver your order.
• The product received is materially different from what was purchased.

Non-Refundable Orders

Refunds are generally not available after:

• The account or digital product has been delivered.
• Login credentials have been viewed or claimed.
• The customer changes their mind after purchase.
• A ban, suspension, or restriction occurs after delivery.
• The customer purchases the wrong package or does not read the description.

Delivery Issues

If you experience a problem with your order, contact us through our Discord support before opening a payment dispute. We will work to resolve delivery issues as quickly as possible.

Chargebacks

Unauthorized chargebacks or payment disputes regarding successfully delivered digital products may result in suspension of future service while the dispute is being reviewed.

Need Help?

Join our Discord and open a support ticket. Our team is available to help with order questions and delivery issues.